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Care Homes Services Patient Questionnaire 2019

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all care homes we serve in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2019 are provided here:

We continuously work on improving our services and from findings of questionnaire, we have implemented a staff rota to ensure more prompt responses to telephone calls. For health advice, as a distance selling pharmacy providing services to care homes, we have limited opportunity to give advice as we have no direct contact with patients/service users.