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Privacy Policy

Our pharmacists and their staff are members of your local healthcare team.

They aim to provide you with the highest quality of healthcare. To do this they need to keep records about you, your health and the care we have provided or plan to provide to you.

We know that you value your privacy and the security of personal information held about you.

Information recorded

As part of providing a professional, safe and efficient service, there is certain information that we record. This includes details of drugs and appliances dispensed against NHS prescriptions as well as significant advice given, and referrals made to other health professionals and any other relevant information.

Information recorded may include:

> basic details about you, such as address, date of birth, next of kin;
> records of medicines you have been prescribed by your doctor or another qualified prescriber, and which have been supplied by this pharmacy;
> details of medicines purchased from the pharmacy without a prescription (“over the counter medicines”);
> other details and notes about your health and medical treatment;
> information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives; and
> any other services we provide to you, for example, a flu vaccination.

Browser Cookies

We use following analytical and tracking cookies on our main web site

Cookie: Universal Analytics and Google AdWords

Identifier: _ga , _gat and _gid

Purpose: These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

Read Google’s overview of privacy and safeguarding data

Processing Information

We process your personal data, which includes
information from your prescriptions and any other pharmacy and health care services we provide to you (including medicines use reviews, flu vaccinations, stop smoking services etc.) for the purposes of:

Your care – providing pharmacy services and care to you and, as appropriate,
sharing your information with your GP and others in the wider NHS;

Our payments – sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS who negotiate and check the accuracy of our payments; and,

Management – sharing only limited information with the NHS Business Services Authority and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.

We hold your information for as long as advised by the NHS.

We process your personal data in the performance of a task in the public interest for the provision of healthcare and treatment. A pharmacist is responsible for the confidentiality of your information. All of our staff contracts of employment contain a requirement to keep patient information confidential.

Dispensing Services: care homes

If you are a resident of a care home to which we provide dispensing services, we will receive personal information from the care home and/or your surgery to enable us to dispense prescriptions safely and comply with our legal and regulatory obligations.

Summary Care Record

We may access your Summary Care Record (SCR). This is an electronic patient record, a summary of National Health Service patient data held on a central database covering England. The purpose of the database is to make patient data readily available anywhere that the patient seeks treatment, for example if they are staying away from their home town or if they are unable to give information for themselves.

The Summary Care Record includes your contact details, NHS number, date of birth, information about medications you’re taking, allergies you suffer from and any bad reactions to medicines you have experienced.

Our pharmacists may need to refer to your SCR , where this is the case the pharmacist will ask for your consent every time they need to look at your SCR, except if you’re unconscious or otherwise unable to communicate and they believe it’s in your best interests to look at your record.

Access to your SCR is controlled and monitored. Only the pharmacist directly involved in your care is allowed to access the SCR.  Their details are recorded every time they look at your SCR and the access log is audited to ensure all access is appropriate.

Your SCR is not combined with any data we hold about you.  It’s held on an NHS system and is accessed only in the circumstances set out above.

Your Rights

You have the right to confidentiality under the General Data Protection Regulation and [the Data Protection Act 2018] and the common law duty of confidence.

We also comply with the NHS Code of Practice on Confidential Information and pharmacists have a requirement under their professional standards to keep records about you confidential, secure and accurate.

You may choose to opt out of the NHS using your data for planning and research purposes – please ask for details.

Our guiding principle is that we process your records in strict confidence.

Your right to view your health record

You have the right to ask for a copy of all pharmacy records about you (generally in paper or electronic form).

Generally, there will be no charge for a printed copy of the information we hold about you. We are required to respond to your request within one month.

You will need to give adequate information in order for pharmacy staff to identify you (for example, full name, address and date of birth). You will be required to provide ID, for example a passport, full driving licence or credit/debit card before any information is released to you.
If you think any information we hold on you is inaccurate or incorrect, please let us know.

You may object to us holding your information.

You may lodge a complaint with the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

You may contact our Data Protection Officer by


Mail – Data Protection Officer
           Yakub Chemist
           67 Hartington Road
           LE2 0GQ.