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Complaints Policy

We at Yakub Chemist LTD aim to provide the highest possible standards of service to our customers and thrive to improve at every opportunity. We can appreciate that there may be times where you may want to share your feedback, suggestion or complaints. If, for any reason you are dissatisfied by our service please contact us where we will fully investigate the issue and you will receive a detailed response to your complaint.

We focus on making improvements and therefore we will ensure a prompt response and a quick resolution to your complaint. We will record all complaints on a complaints form which will be done by Yakub Chemist LTD. We are able to provide you a complaints form, should you wish to fill this in yourself (please call Yakub Chemist LTD) so we are able to provide this to you. If you are dissatisfied with the outcome of your complaint, we can refer this onto a manager who will address your complaint as soon as possible. We will acknowledge your complaint within 7 days, please note depending on the complaint it may take up to 28 days for an update or outcome.

Please email us on:
Telephone us on: +44 (0)116 2512959

Alternatively, please write to:

Yakub Chemist LTD
Complaints Department
1 High View Close
Hamilton Office Park

If you are not satisfied with the response and would like to take the matter further, you can complain to the people who inspect Yakub Chemist Ltd at:

General Pharmaceutical Council 
25 Canada Square
E14 5LQ
Telephone: 0203 713 8000

The Local Government Ombudsman
Telephone: 0300 061 0614